Recruiting, a fundamental part of talent management, is a complex process that involves various stages, similar to a funnel, from the initial interactions with potential candidates to hiring and the probation period.
In this funneling context, it is essential to consider that the “customer” in recruiting can be defined as an “internal customer,” a potential collaborator. This emphasizes the importance of treating candidates with the same level of attention and care as external customers, reinforcing the concept of customer-centricity in the hiring process.
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