Grow with Our Customer Experience Team Job Description: Responsibilities: Inbound and Outbound Telephone Engagement: Respond to a large number of incoming customer service enquiries or make outgoing sales, verification, survey, and follow-up calls in compliance with company policies and procedures. Resolution of Customer Questions and Troubleshooting: Give precise information about goods, services, order statuses, and billing; troubleshoot common customer difficulties and strive for prompt first-call resolution. CRM Data Entry & Interaction Logging: Enter into the CRM software and customer database comprehensive, up-to-date summaries of all phone calls, customer complaints, escalations, and resolution actions. Escalation Management & Cross-Departmental Coordination: Determine which customer complaints are complicated or unsolved, then escalate them to the relevant internal teams or supervisors while keeping ownership and follow-up until the issue is resolved. Compliance & Call Quality Adherence: Adhere strictly to call duration benchmarks, client privacy regulations, compliance guidelines, communication quality standards, and professional phone etiquette.

Experience: 0 to 3 yrs Education: Any Basic Degree

If Interested Please do Send your CV along with you Informations as below to “infohrmaria04@gmail.com”

Full Name: Contact Number: Email Address: Current Location: Position Applied For: Qualification:
Year of Passout: Candidate Category: Fresher / Experienced Willingness to Relocate: Yes / No

Total Years of Experience: (If applicable) Current/Last Drawn Salary (Monthly/Annual): Notice Period:

Warm regards, HR- Maria 88708 33430