Tamil Process Executive Customer Operations Job Description: Responsibilities: Inbound and Outbound Tamil Call Execution: Manage a large number of incoming customer support calls and conduct outbound campaign calls in fluent Tamil, responding to billing enquiries, customer questions, product issues, and service requests. Query Resolution & First Call Resolution: Reduce the number of follow-up calls and maintain high First Call Resolution percentages by offering precise, understandable, and timely answers to client concerns on the first call. Customer Relationship & Emotion Management: When interacting with unhappy or escalated callers, actively listen to their problems, and settle disputes amicably, have a courteous, sympathetic, and professional tone. CRMData Capture & CallTagging: During and right after every conversation, precisely update customer profiles, log call disposition codes, document interaction summaries, and tag inquiry categories in the CRM software. Process Compliance & Quality Standards: Pay close attention to required call scripts, internal operating procedures, quality auditing metrics, compliance rules, and customer privacy.

Experience: 0 to 3 yrs Education: 8th, 10th, 12th or Above

If Interested Please do Send your CV along with you Informations as below to “infohrmaria04@gmail.com”

Full Name: Contact Number: Email Address: Current Location: Position Applied For: Qualification:
Year of Passout: Candidate Category: Fresher / Experienced Willingness to Relocate: Yes / No

Total Years of Experience: (If applicable) Current/Last Drawn Salary (Monthly/Annual): Notice Period:

Warm regards, HR- Maria 88708 33430