My encounter with the JetBlue Derby Office » was outstanding. The personnel were really professional, kind, and effective. They supported me in selecting my seat, scheduling my ticket, and giving me precise information regarding luggage regulations. Their desire to go above and above to make sure everything was ideal for my trip and their patience amazed me. The service was highly customer-friendly, stress-free, and prompt. Dealing with a customer service representative that actually cares about travelers is refreshing.