Before our journey, my family and I made the wise choice to visit the Vietnam Airlines London Office » . The staff gave us a warm welcome and addressed all of our inquiries. We required assistance with our flight back and some information regarding our travel paperwork. The staff there took the time to ensure we understood everything and were really helpful. The environment in the office was professional and serene. We felt calm and well-cared for as a result. The service has truly amazed me, and I would suggest this office to anyone on a Vietnam Airlines flight.