Passengers love the ease of Southwest Airlines’ Cancellation Policy » , which features penalty-free cancellation and easy rebooking. Refund tickets can be refunded, and non-refund tickets give travel credit. The airline also does away with change fees, which makes it easy to change plans. Using its policy on domestic and international flights, this speaks volumes about Southwest's emphasis on hassle-free, customer-centric service. Keeping things as simple and clear as possible, it makes it easy and convenient for passengers to change plans.