Before our trip to Beijing, my family and I had visited the Air China Melbourne office » . We had to ask about baggage and verify our travel schedules. The staff smiled as they greeted us and listened to all of our questions. They even gave us an explanation of the check-in process and printed out our travel schedules. Having personal help was quite comforting. Everything was in its proper position, and the office was neat. My parents especially were amazed by the kind treatment, and we were happy with the trip overall. Air China, thank you!