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Microsoft Dynamics 365 is widely used SaaS (Software as a Service) software in the world which is a cloud based platform commonly used for business operations or personal use. It's a digital workplace ecosystem which is used to improve efficiency, productivity, tasks based work, etc. It includes CRM (Customer Relationship Management) and ERP(Enterprise Resource Planning). CRM is commonly used for the front-end operations like Sales, Customer Service, Marketing and ERP is commonly used for back-end operations like Finance, Supply chain activity. In short Microsoft 365 automates the operations to give the best possible result.