The staff at the Cathay Pacific Mexico Office » is courteous and helpful. I went there to inquire about travel regulations and make a flight reservation. Everything went without a hitch. My inquiries were promptly addressed by the courteous and professional staff. I had a wonderful experience last month when my family and I went to the Pacific Coastal Airlines Tofino Office. We were treated with respect and comfort in both offices. It's encouraging to know that airlines such as Cathay Pacific are concerned about their customers' satisfaction. I'll take another flight with them.