My buddies and I had a wonderful day at the Vietnam Airlines London Office » . The staff was really helpful when we had to ask about altering a flight. All of the alternatives were presented to us, and the costs were well stated. Their calm and polite polite was much appreciated. There was a calm atmosphere and not a lot of people in the office. The process went well, and we were happy when we left. I'm delighted that we decided to come into the office, rather than do things online.