Having trouble with Family Tree Maker not syncing with Ancestry » ? Sync problems can occur because of connection errors, outdated software, conflicting tree changes, or issues with FamilySync. Family Tree Maker provides tools to help users manage and synchronize their genealogy trees with Ancestry. Before syncing, make sure your software is updated, your internet connection is stable, and your Ancestry account is properly connected. Creating a backup of your tree is also recommended. Understanding common synchronization issues and troubleshooting steps can help keep your family history records organized and up to date.