My trip planning was a breeze thanks to the Swiss Air Boston office » ! Even though I didn't have an appointment, they gave me a warm welcome. The crew was kind and really professional. Without any issues, they assisted me in changing the dates of my flight. Everything was discussed in detail. I didn't feel hurried or under pressure. Such excellent service is hard to come by these days. I felt really content and prepared for my journey before I left. We appreciate all of your hard work at the Boston office!