While drastically reducing expenses, conversational AI tools are revolutionizing customer engagement as businesses increasingly incorporate AI applications throughout their operations. With tools for creating and implementing AI-powered chatbots and conversational experiences, Gupshup, a conversational messaging platform that lets companies communicate and conduct business with clients via ****, SMS, and WhatsApp, is in high demand. Beerud Sheth, co-founder and CEO, talks with Ayanti Bera about market trends, AI adoption, and the company’s future. A few excerpts . Read more »